The MakerBot MakerCare Preferred Protection Plan is the fastest, most comprehensive level of support from the people who know your MakerBot product best.
6 BUSINESS HOUR RESPONSE TIME
Contact MakerBot Support via the web and we’ll respond within 6 business hours*.
3 YEARS OF COVERAGE
Get MakerBot's fastest, most comprehensive level of support for 3 full years from the registration of your MakerBot 3D Printer.
Our Hot Swap service ensures that you will experience minimal downtime if you ever run into issues. If MakerBot Support determines your MakerBot 3D Printer needs to be replaced, we will ship a replacement even before you ship back your defective unit.
EXPEDITED REPLACEMENT OF DEFECTIVE PARTS
For the duration of your plan, we will replace defective parts, including due to accidental damage and normal wear and tear, and ship them via overnight at the earliest availability**
SUPPORT THE WAY YOU WANT IT
You can reach a support expert by phone, live chat, or email, or access our easy-to-use online support pages.
Whereas many companies outsource support, our agents are rigorously trained and based in our Brooklyn headquarters so that you can get friendly, expert advice with ease.
* MakerBot Support business hours are Mon–Fri: 9am-6pm ET
** Expedited shipping means that a part is shipped to a customer via overnight shipping at the earliest availability (usually within one business day), so customers can expect to receive their parts within 2 days. Replacement parts exclude consumables.